Effective Date: September 14, 2026
This Refund Policy governs the software-as-a-service platform and digital subscriptions offered by Duncan Prim SRL (str. Victor Crasescu 78, MD2059, Chișinău, Moldova), operating the REG.AC platform ("REG.AC", "we", "us", "our").
Payments for REG.AC subscriptions are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle is the seller of record for your transaction and its own Buyer Terms and Refund Policy (available at paddle.com) govern the payment itself; this Policy explains REG.AC's specific approach within that framework and does not limit any right you have under Paddle's terms or applicable law.
1. General Overview
- Platform Scope: REG.AC is an automated SaaS platform providing digital micro-landing pages and business profiles integrated with Google Maps.
- Merchant of Record: All subscriptions are billed and refunded through Paddle.
2. 30-Day Money-Back Guarantee
- First Payment Protection: We offer a 30-day money-back guarantee on new subscriptions: if you're not satisfied for any reason within 30 days of your first payment, contact support@reg.ac or request a refund via Paddle, and we will issue a full refund.
- Scope: This 30-day guarantee applies specifically to your first payment on a new subscription. Renewal payments are covered by Section 4 below.
3. Immediate Access Acknowledgment
Because REG.AC provides instant access to platform features upon payment, at checkout we ask you to confirm that you understand:
- You will get immediate access to paid features, and
- You have 30 days from that payment to request a refund under Section 2 if you change your mind.
Note: This is a distinct, explicit confirmation at checkout — not something implied simply by completing payment.
4. Subscription Cancellations and Renewals
- Dashboard Control: Cancel anytime from your account dashboard, in the same number of steps it took to subscribe.
- Access Continuity: Cancellation stops future renewal charges immediately. Access continues until the end of the period already paid for, after which the micro-site reverts to an inactive/draft state (see Privacy Policy, Section 6) rather than being deleted.
- Proration: We do not prorate refunds for the unused portion of a period you chose to cancel mid-term, except where Section 2, Section 5, or your local law requires it.
- Annual Renewals: For annual plans, we send a reminder email before the first renewal charge.
5. Refund Exceptions Beyond the 30-Day Window
- General Rule: Outside the 30-day guarantee, subscription fees are generally non-refundable, except where we determine, at our discretion, that one of the following applies:
- Verified, critical platform outages that entirely prevented access to the service for an extended duration.
- Proven technical billing errors, such as duplicate or unauthorized charges.
- Claims Process: Submit exceptional claims to support@reg.ac within 14 days of the issue becoming known to you, with your account email and transaction details. We aim to respond to all refund and billing queries within 5 business days.
- Statutory Rights: Nothing in this section limits any statutory refund right you have under the consumer protection law of your own country, or under Paddle's Buyer Terms, which apply regardless of this Policy.
6. Refunds Related to Ownership Disputes
- If a subscription is cancelled because an ownership dispute (Privacy Policy, Section 6a) found that the paying account holder was not the legitimate business owner or an authorized representative, fees paid by that account holder for the disputed listing are refunded in full, capped at the preceding 3 months of fees for that listing. This is separate from, and not limited by, Sections 2–5.
7. Fraud and Abuse
- Refunds may be declined where there is clear evidence of fraud, refund abuse, or other manipulative use of the guarantee (e.g., repeated subscribe-refund cycles across multiple accounts for the same business). This does not affect your statutory rights or your rights under Paddle's Buyer Terms.
8. How to Request a Refund
- Preferred Method: Email support@reg.ac with your account email and the reason for your request.
- Alternative Method: Request directly through Paddle's buyer support at paddle.net, referencing your order.
- Processing Times: We process approved refunds to your original payment method; timing depends on your payment method (typically 3–5 business days for cards, per Paddle's standard processing times).